Return Policy

Thank you for shopping with MyAgrovet.

We want you to be completely satisfied with your purchase. This return policy outlines the Terms and Conditions for returning items purchased from our store.


Items must be returned within 14 days from the date of purchase.

Returned items must be in their original condition, unopened, unused, and with all original tags and packaging intact.

Certain items, such as perishable goods, food supplements, customized products, or items marked as non-returnable, may not be eligible for return.

Return Process:

To initiate a return, please contact our customer service team at +254707431038 or [email protected] to make a return request.

Provide the following details: your name, order number, item(s) being returned, reason for return, and any supporting documentation or images, if applicable.

Our customer service team will guide you through the return process until the return is approved.

Please securely package the item(s) to be returned, including all accessories, and clearly write the Order number on the package.

Return shipping costs will be borne by the customer.

Refund or Exchange:

Once we receive the returned item(s) and verify their condition, we will process the refund or exchange.

Refunds will be issued in the original form of payment.

If you paid using mobile money, the refund will be issued to your mobile money account within 24 hours.

If you paid via bank card or bank transfer, it may take 3-5 business days for the refund to appear in your account.

Please note that the refund or exchange process may take 2 to 7 days to complete.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately or in the shortest time possible.

Provide detailed information and supporting evidence such as photos, videos, or a description of the damage or defect.

We will assess the situation and provide instructions for returning the item or offer alternative solutions, such as a replacement.

Changes to the Return Policy:

We reserve the right to modify or update this return policy at any time. Any changes will be communicated through our website or other channels.