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We are pleased to inform you that your order(s) will be promptly shipped within the next business day. For our valued customers in Nairobi, you can anticipate a swift delivery within 1 to 2 business days. Our commitment to exceptional service is reflected in the range of shipping methods we offer across Kenya, allowing you to select your choice according to your needs.

When it comes to pricing, rest assured that our shipping rates are thoughtfully calculated, taking into consideration the weight, dimensions, and destination of your package. You will have all the details you need about these rates conveniently presented to you during the checkout process.

Your satisfaction and peace of mind are of paramount importance to us. We take great care in ensuring that your items are meticulously packaged and entrusted to our esteemed courier partners. From there, the courier takes on the responsibility of ensuring the secure and timely delivery of your order.

You can conveniently choose from three simple payment options: Mobile money, bank transfer, or cash on delivery. It's worth noting that cash on delivery is an option exclusively reserved for orders within Nairobi.

Selecting your preferred payment method is simple. Whether you're placing your order through the user-friendly myagrovet.co.ke platform or via WhatsApp, you'll have the opportunity to specify your choice in advance.

Your satisfaction is our utmost priority, and we strive to ensure that your shopping experience is delightful. Our return policy is carefully crafted to clarify the procedures and conditions for returning store purchases.

Please initiate any returns within 14 days from the purchase date.

Ensure that items are returned unopened, unused, with original tags and packaging.

Our dedicated customer service team is here to assist you. Please feel free to get in touch with us at +254113694511 or drop us an email at [email protected]. We're committed to ensuring a smooth and hassle-free return process for you.